FAQ
Free Node: Connection Error / Connection Failure / Ad Display Failure?
Node information is updated periodically. Please manually select a node with a non-zero number of online users.
Network issue: If ads were displayed before but not later, it is usually due to IP restrictions. Since each IP has a limitation on how many ads it can display in a period, try turning off Wi-Fi or toggle Airplane Mode to use the cellular network for requesting ads.
(Note: This method does not work for fixed IPs; for fixed IPs you must wait for the IP block to reset, which may take several hours to days.)
Compatibility issue: Some newer Android versions may not display ads.
Ad targeting issue: In certain cities, there may be no advertisers serving ads.
If you still cannot see ads, please visit our official website to purchase a membership that removes ads and provides VIP nodes.
Android Free Node: "Resource Not Found" Message after Watching an Ad
Due to network fluctuations, after watching the ad, please do not close it immediately. Wait until the connection is successfully established before closing the ad.
App Store Update: "Account Disabled" Error
When updating the app, if the current Apple ID differs from the one originally used to download the app, you may see an "Account Disabled" error.
Solution:
- Uninstall and then reinstall the app
- Or, register your own overseas Apple ID for permanent use (YouTube video, VPN required)
Frequent Disconnections on Free Nodes
Free nodes are limited to a maximum of 1GB of data per connection.
After a disconnection, you can continue using the node by watching an ad.
Connected but No Internet?
For vmess nodes, a time difference issue may occur. Search for "Beijing Time" online, and if your phone’s clock differs by more than 2 minutes, please adjust your phone’s time accordingly.
Permission Issue 1: The first connection may prompt for VPN network permissions. If you deny the prompt, the connection might appear successful, but there will be no internet. In that case, please reinstall the app.
Permission Issue 2: After running for a while, if the app shows connected but there is no internet, try reinstalling the app and restarting your phone.
iOS Purchase Failure
Due to policy restrictions, Apple IDs from Mainland China cannot make in-app purchases. Please use an Apple ID from another region.
Users in Mainland China can visit our official website to purchase membership services.
Delete Account
Thank you for using BigBearVPN!
We take your privacy very seriously. If you decide to stop using BigBearVPN, you can delete your account at any time.
Deleting your account will erase all associated information, including any VIP subscriptions.