Frequently Asked Questions
Node Types/Network Description
| Node Type | Description | Features |
|---|---|---|
| Relay Node | Send traffic to relay node first, then relay node handles cross-border traffic uniformly | Suitable for situations where direct cross-border speed is slow |
| IEPL Dedicated Line Node | Regular network cross-border traffic must pass through GFW, IEPL bypasses GFW | e.g., Shenzhen-Hong Kong IEPL, traffic transmitted via LAN from Shenzhen to Hong Kong |
| Dynamic IP Node | IP addresses are updated periodically | Update cycle is generally 1-7 days |
| Direct Node | Send traffic directly to target node without going through relay nodes | Suitable for cities with fast cross-border speeds |
Node Selection Recommendation: If direct cross-border speed is slow, try using relay nodes. Same carrier will be faster, for example, Shanghai Mobile users should choose Mobile relay, because different carriers may have cross-province QoS limitations.
Subscription Link Expired?
The validity period of each subscription link is generally one month. After expiration, please visit the official website to obtain the latest subscription link.
BigBear iOS stuck on "Getting Ads"?
Please click to download the domestic version of BigBear and try
App Store update shows account disabled
When updating the app, if the current Apple ID is different from the one used to originally download the app, it will show account disabled.
Solution:
Uninstall first, then reinstall
Free nodes frequently disconnect?
- Free nodes can use up to 1GB of traffic per connection
- Free nodes will update IP addresses periodically After disconnection, watch ads to continue using
Can connect but no internet?
VMess nodes have time difference issues. Search "Beijing time" on Baidu, if it differs from your phone by more than 2 minutes, you need to reset your phone's time
Permission issue 1: First connection will popup a VPN network permission dialog. If you deny it, you can connect normally but have no internet. Please uninstall and reinstall
Permission issue 2: After using for a while, you can connect normally but have no network. Please try uninstalling and reinstalling, restart your phone
iOS purchase failed?
Due to policy reasons, Apple IDs in mainland China cannot make in-app purchases. Please use Apple IDs from other regions to make purchases. Users in mainland China can visit our website to purchase membership services.
Account Deletion
Thank you for using BigBear VPN!
We take your privacy seriously. If you decide to stop using BigBear VPN, you can delete your account at any time.
After account deletion, all information under your account will be cleared, including your VIP subscription.