Privacy Policy

BigBearVPN respects your privacy. This Privacy Policy explains what information BigBearVPN and its affiliates (hereinafter referred to as “BigBearVPN” or “we”) collect about you, why we collect such information, and how we use and protect it.

1. What is the scope of this Privacy Policy?

This Privacy Policy is incorporated into the BigBearVPN Terms of Service and applies to the information obtained through your use of our website, services, and other BigBearVPN products. Terms not defined in this Privacy Policy shall have the meanings specified in the Terms of Service.

2. What information does BigBearVPN collect about me?

Using BigBearVPN services requires email verification to complete registration and providing appropriate support when assistance is needed.

2.1 Security Operations

We are committed to providing you with a secure and trustworthy environment, and delivering high-quality, reliable services and information is our core objective. The information collected for security purposes is necessary for safeguarding operations. To ensure the secure operation of our software and services, we collect details such as your device model, operating system version, international mobile equipment identity, unique device identifier, network interface hardware address, IP address, WLAN access point information, Bluetooth, cellular base station data, software version, network access method, type, status, network quality data, usage logs, and IMEI/Mac/IDFA/OPENUDID/GUID/SIM card IMS details.

To prevent malicious activities and ensure secure operations, we also collect information on installed or running applications, overall app performance, frequency of use, app crash reports, installation and usage statistics, performance data, and the source of the application.

We may use your account information, device data, service logs, as well as information shared by our affiliates or partners (with your authorization or as permitted by law) to assess account security, verify identity, and detect and prevent security incidents.

3. Use of Personal Data

We use your data to continuously improve our products, including adding new features and establishing network routes that are better suited to your region.

4. Sharing of Personal Data

To optimize our products and provide you with better services, we will share personal data with vendors or agents who serve us for the purposes outlined in this Privacy Policy.

4.1 Principles of Sharing

Without your consent, we will not share your personal information. If a third party uses the information beyond the scope of the original consent, they must obtain your consent again.

4.2 Sharing for Advertising Purposes

Advertising: We may share de-identified profile tags and anonymized device information with partners entrusted with promotion and advertising placement to help improve ad reach without identifying your personal information.

Advertising Statistics: We may share aggregated or de-identified device or statistical data with business service providers, vendors, and other partners. This information cannot easily or reliably be associated with your real identity and helps us analyze and measure the effectiveness of our advertising and related services.

4.3 Sharing for Security and Analytical Purposes

Security Assurance: We take account, service, and content security very seriously. For safeguarding your and other users’ accounts and assets, ensuring our legitimate rights and interests, we and our affiliates or service providers may share necessary device, account, and log information.

Usage Analytics: To analyze the usage of our services and enhance user experience, we may share aggregated usage data (including crash reports and app termination statistics) with our affiliates or third parties. This information cannot be easily linked with other data to identify you personally.

4.4 Third-Party SDK

Admob SDK
Purpose: For advertising placement
Data Collected: Device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI, etc.)
Official website: https://admob.google.com

5. Legal Basis for Data Processing

The purposes for processing your personal data are described above. The legal bases include: fulfilling a contract with you (e.g., providing the requested services and verifying identity for website access); complying with legal requirements (e.g., adhering to applicable accounting rules or law enforcement mandates); protecting our legitimate interests (e.g., managing our relationship with you, ensuring the security of our services, or communicating about our products and services); and based on your consent (e.g., setting cookies or sharing your data with third parties for advertising).

6. Cross-Border Transfer of Personal Data

Our operations may require transferring your personal data to regions outside the European Economic Area, which may include Mainland China or the Hong Kong Special Administrative Region. We will take appropriate measures to ensure that recipients of your personal data comply with confidentiality obligations and implement measures such as standard contractual clauses.

7. Your Rights

Under applicable laws, you have the right to object to or request restrictions on the processing of your personal data, as well as to access, rectify, delete, or request portability of your personal data. If the processing is based on your consent, you have the right to withdraw your consent at any time; such withdrawal will not affect the lawfulness of processing conducted before the withdrawal. You may submit your requests via email to [notice@bigbearvpn.com]. If you find your personal information has changed or is inaccurate, please notify us so that we can update or correct our records. If you believe our processing of your personal data is in violation of applicable law, you may file a complaint with the relevant regulatory authority.

Account Closure:
You may directly apply for account closure through our products or services. Once your account is closed, we will cease providing you with products and/or services, and upon your request, we will delete your personal information, except where otherwise required by law. If you have any questions regarding account closure, please email [notice@bigbearvpn.com], and our dedicated team will respond to you.

8. How Secure is My Data?

(1) BigBearVPN employs advanced international encryption technologies to ensure encrypted communication between you and our servers;
(2) Our servers and databases are protected by multiple layers of strict firewalls;
(3) Sensitive data is stored offline or separately to prevent a single system’s vulnerability from affecting other data;
(4) We use both automated systems and manual interventions to defend against hacking attempts;
(5) If we become aware of a security vulnerability, we may notify you and provide information about protective measures through the BigBearVPN app, our website, or other social media channels.

9. Will This Privacy Policy Change?

As BigBearVPN evolves, we may update this policy to reflect changes in our services; however, we remain committed to protecting your privacy. Any revisions will be prominently posted on our website, so we recommend reviewing this policy periodically to stay informed of any changes. By using BigBearVPN services, you agree to this Privacy Policy. If you do not agree with any changes, you must stop using BigBearVPN services.