Contact Support
Contact Methods
Email Support
Email: bigbear.global77@gmail.com
Signal Instant Messaging
- Platform: Signal
- Username:
bigbear_global.77
VPN Issue Feedback Format
📋 Feedback Requirements
To better assist you in resolving issues, please provide information in the following format:
Required Information:
- ✅ Accurate problem description
- ✅ VPN App interface screenshots
✅ Correct Example
Problem Description: v2rayN connected but no internet access + v2rayN interface screenshot
Solution:
- Dragging v2rayn.exe from its folder to another location or creating a desktop shortcut will cause it to malfunction
- Click on subscription group, then click "Update subscription without proxy" (to get the latest node information)
❌ Incorrect Example
Problem Description: Why doesn't it work?
Issue Explanation: There are Big Bear App and third-party apps, totaling more than 7 apps. We cannot know which app you are referring to.
💡 Tip: Detailed problem descriptions and screenshots help us resolve your issues faster.