Privacy Policy

BigBearVPN respects your privacy. This Privacy Policy explains what information BigBearVPN and its affiliates ("BigBearVPN" or "we") collect about you and why, and how we use and protect that information.

  1. What is the scope of this Privacy Policy? This Privacy Policy is incorporated into the BigBearVPN Terms of Service and applies to our use of the Site through you. Services and other BigBearVPN products and services. Terms not otherwise defined in this Privacy Policy shall have the meanings set forth in the Terms of Service.

  2. What information does BigBearVPN collect about me? Use of the BigBearVPN service requires a verified email address to complete registration and logs collect a small amount of information in order to provide you with the best possible experience and to provide you with the appropriate support when you need assistance. We collect data based on your interactions with us and the choices you make, including your privacy settings and the products and features you use. The data we collect may include application lists, browsers, operating system version of the end device, session start/stop times, languages, etc. BigBearVPN collects app list information mainly for the Android version of BigBearVPN's "Smart App Acceleration" feature, which allows users to freely choose to accelerate an app on their phone, so BigBearVPN needs to read app list information. BigBearVPN collects information such as browser, terminal OS version, session time, language and so on, which is mainly used to locate the user's problem and facilitate customer service and technical staff to solve the user's problem.

2.1 Secure Operation We are committed to providing you with safe and trustworthy products and usage environment, providing high quality and reliable services and information is our core goal. The information collected to realize the function of safety and security is necessary information. In order to ensure the safe operation of our software and services, we collect your hardware model, operating system version number, International Mobile Device Identifier (IMDI), Unique Device Identifier (UDI), network device hardware address, IP address, WLAN access point, Bluetooth, base station, software version number, network access mode, type, status, network quality data, operation, usage, and service logs IMEI/Mac/IDFA/OPENUDID/GDFA /OPENUDID/GUID/SIM IMS. To prevent malicious programs and as necessary for safe operation, we collect information about installed applications or information about running processes, overall operation, usage and frequency of applications, application crashes, overall installed usage, performance data, application sources. We may use your account information, device information, service log information, and information that our affiliates and partners are authorized by you or can share in accordance with the law, for the purpose of determining the security of your account, authenticating your identity, and detecting and preventing security incidents.

  1. Use of Personal Data We use your data to continuously improve our products, including the addition of new features, the opening of more suitable for your local routes and so on.

  2. Sharing of personal data In order to optimize our products and provide you with better services, we will share personal data with suppliers or agents who provide services to us for the purposes set out in this Privacy Policy.

4.1 Sharing Principles We will not share your personal information without your consent. If a third party uses the information for a purpose beyond the scope of the original authorized consent, they will need to obtain your consent again.

4.2 Sharing information related to the realization of advertisements

Ad Push: We may share indirect profile tags and de-identified device information or anonymized information that does not identify you personally with our partners who engage us for promotion and ad delivery to help them increase the effective reach of their ads without identifying you personally. Advertising Statistics: We may share analyzed de-identified device information or statistical information that is difficult or impossible to correlate with your true identity with service providers, vendors, and other partners of our business. This information will help us analyze and measure the effectiveness of advertising and related services.

4.3 Sharing Information to Achieve Security and Analyze Statistics Safeguarding the security of use: We attach great importance to the security of accounts, services and content. In order to safeguard the account and property security of you and other users, and to protect your and our legitimate legal rights and interests from unlawful infringement, we and our affiliates or service providers may share the necessary equipment, account and log information. Analyzing product usage: In order to analyze the usage of our services and improve the user experience, we may share statistical data on product usage (crashes, flashbacks) with our affiliates or third parties, which are difficult to combine with other information to identify your personal identity.

4.4 Third Party SDK Admob SDK Purpose of use: for advertising Data type: Device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.) Official website link: https://admob.google.com

  1. Legal basis for data processing We have described above the purposes for which personal data are processed. The legal basis for our processing of personal data includes the following: to fulfill a contract with you (e.g. to provide you with the services you have requested. To identify and authenticate you so that you can use the website); to comply with legal requirements (e.g. to comply with mandatory disclosure requirements of law enforcement authorities in order to comply with applicable accounting rules); to protect our legitimate interests (e.g. to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services); and to process personal data on the basis of the consent of our customers (e.g. to place cookies, sharing your information with third parties for advertising purposes).

  2. Cross-border transfers of personal data Our business may require us to transfer your personal data outside of the European Economic Area (EEA), which may include mainland China or Hong Kong Special Administrative Region of China. We will take appropriate measures to ensure that the recipients of your personal data fulfill their obligations of confidentiality and that measures such as standard contractual clauses are enforced. You can obtain these terms by contacting our Help Center.

  3. Your rights In accordance with applicable law, you have the right to object to or request the restriction of the processing of your personal data and to request the right of access, rectification, erasure and portability of your own data. Where the use of your information is based on your consent, you have the right to withdraw that consent at any time, provided that the withdrawal of consent does not affect the lawfulness of the data processing based on the consent prior to its withdrawal. You can submit your request to us at [notice@bigbearvpn.com]. If you notice changes or inaccuracies in your information, please notify us of these changes so that our records can be updated or corrected. If you believe that our processing of your personal data violates applicable law, you may file a complaint with a supervisory authority. The length of time we retain your personal data depends on the need to provide you with the service or product, or as required or permitted by applicable laws such as tax and accounting laws. Cancellation of Accounts You can request to cancel your account directly within our products or services. When you cancel your account, we will stop providing you with products and/or services and, at your request, we will delete your personal data, unless otherwise required by law or regulation. If you have questions about account cancellation, you can send an email to notice@bigbearvpn.com, we will have a specialized staff to respond to feedback.

  4. How secure is my data? (1) BigBearVPN uses advanced, internationally accepted encryption technology, and transmissions between you and the server are encrypted; (2) The server and database are protected by multiple layers of stringent firewalls; (3) Critical data is stored offline or in separate locations, so that vulnerabilities in a single system are not enough to affect other parts of the data; (4) Hacking is defended against by automated and manual access (5) If BigBearVPN learns of a breach in the security system, we may attempt to notify you and provide information about the protections, if any, through the BigBearVPN program or by posting information on our website and other social media platforms.

  5. Is this Privacy Policy subject to change? As BigBearVPN evolves, we may update this policy to accommodate changes to the service; however, we will always honor our commitment to respecting your privacy. We will prominently post any revisions to these Terms on our website, so we encourage you to check back periodically to be aware of any changes. Your use of BigBearVPN's services constitutes your agreement to this Privacy Policy. If you do not agree to any changes to these Terms, you need to stop using the BigBearVPN service.